Frequently Asked Questions

To place an order, browse our website, select the product you want to purchase, add it to your cart, and proceed to checkout.

Enter your shipping and payment information and complete your order. You will receive an order confirmation after your order has been successfully placed.

If you need to make a change to your order, please contact our Customer Care Team as soon as possible.

We will review your order status and determine whether the requested change can be accommodated.

Once an order has been shipped, changes or cancellations may no longer be possible.

Orders can be cancelled only before they are shipped, subject to the status of the order.

Once an order has been shipped, it cannot be cancelled.

If you need to cancel an order, please contact our Customer Care Team as soon as possible.

If you believe you have received a product different from what you ordered, please contact our Customer Care Team immediately.

Email info@saffronshelf.com with your order number and clear photographs of the product received.

Yes. Products purchased from SaffronShelf are delivered free of charge to the shipping address provided at the time of placing your order.

Additional shipping charges may apply if you request a change to the delivery address after placing your order.

You may contact our Customer Care Team to request an address change.

Please note that additional shipping charges may apply for a change of delivery address.

We recommend checking your address carefully before completing your order.

Customers are responsible for providing a complete and accurate delivery address.

If an incorrect or incomplete address causes a delivery issue, additional charges may apply for an address correction or re-shipment.

Please verify your address before placing your order.

Once your order is processed and shipped, you may receive shipping or delivery-related updates using the contact information provided with your order.

Please ensure that your email address and phone number are correct when placing your order.

Please inspect your product at the time of delivery.

If the product arrives damaged, contact our Customer Care Team immediately and provide photographs of the product and, where applicable, the packaging.

Email us at info@saffronshelf.com

Please include your order number and a description of the damage.

If you receive a defective product, please contact us immediately after receiving the product.

Send an email to info@saffronshelf.com with:

• Order number
• Customer name
• Description of the defect
• Clear photographs of the product
• Photographs of the packaging, if applicable

Our Customer Care Team will review the issue and guide you through the applicable return or exchange process.

Yes. Clear photographs help our Customer Care Team assess the damage or defect.

Please provide clear images of:

• The product
• The damaged or defective area
• The packaging, if applicable

Additional information may be requested if necessary.

Products may be returned in cases where the product received is damaged or defective, subject to review and approval by SaffronShelf.

Returns are generally not accepted for change of mind, incorrect product selection, personal preference, or normal wear and tear.

Yes. Exchanges are accepted for eligible products in cases of damage or defect, subject to review and approval.

For an approved exchange, the customer is responsible for the applicable shipping charges for the second shipment.

Our Customer Care Team will provide the applicable shipping information before the replacement product is shipped.

For eligible approved returns, SaffronShelf will issue a credit note for the applicable amount rather than a cash refund, subject to applicable law.

The credit note can be used toward a future purchase from SaffronShelf.

A credit note issued by SaffronShelf is valid for 15 days from the date of issue.

The credit note cannot be used after its validity period expires.

Please include as much relevant information as possible, including:

• Order number
• Full name
• Contact information
• Product name
• Description of the issue
• Clear photographs, where applicable

This helps us review your request more efficiently.

You can contact our Customer Care Team using the following details:

Email: info@saffronshelf.com

Phone: +91 9477308950

Address:
71, Chakraberia Road North,
Rowland Row, Ballygunge,
Kolkata, West Bengal 700020, India

Resolution times may vary depending on the nature of the issue, product inspection, return shipment, and availability of a replacement product.

Our Customer Care Team will provide further information after reviewing your request.

We're happy to help.

For any questions not covered in this FAQ, please contact our Customer Care Team.

Email: info@saffronshelf.com

Phone: +91 9477308950