Returns & Refunds

When Can I Return a Product?

Products purchased from SaffronShelf may be returned when the product received is damaged or defective, subject to review and approval by SaffronShelf.

Returns are intended to address genuine product damage or defects and are not generally accepted for change of mind, personal preference, or incorrect product selection.

Inspect Your Product at Delivery

Customers are requested to inspect the product carefully at the time of delivery.

Please check for visible signs of damage, breakage, missing components, or other apparent defects.

How to Report a Damaged or Defective Product

To report a damaged or defective product, please email our Customer Care Team at:

Please include the following information in your email:

• Order number
• Customer name
• Product name
• Description of the damage or defect
• Clear images of the product
• Images of the packaging, where applicable

Product Images Are Required

Photographs help our Customer Care Team understand and assess the reported damage or defect.

Please provide clear photographs showing the product and the specific area affected.

Additional photographs or information may be requested where necessary to complete the review.

Return Review and Approval

Once we receive your return request and supporting information, our Customer Care Team will review the reported issue.

Where appropriate, we may request additional information or photographs before confirming the return.

A return should not be shipped back unless the return process has been confirmed by our Customer Care Team.

Return of the Product

If a return is approved, our Customer Care Team will provide the applicable return instructions.

Please follow the instructions provided to ensure that the returned product can be properly identified and processed.

Where possible, customers should retain the original packaging and product components until the return process has been completed.

What Happens After an Approved Return?

Once an approved returned product has been received and processed, SaffronShelf will issue a credit note for the applicable amount, in accordance with this policy and applicable law.

The credit note can be used toward a future purchase from SaffronShelf.

Credit Note Validity

Credit notes issued for approved returns are valid for 15 days from the date of issue.

How Can I Use My Credit Note?

The credit note may be used toward an eligible purchase from SaffronShelf within the applicable validity period.

Customers should contact our Customer Care Team if they require assistance with using an issued credit note.

Product Exchange

Exchanges may be accepted for eligible damaged or defective products, subject to review and approval.

If an exchange is approved, the replacement product will be arranged according to the applicable exchange process.

Shipping Charges for Exchanges

Where a customer chooses an exchange instead of receiving a credit note, the shipping charges applicable to the second shipment will be payable by the customer.

The applicable shipping charge will be communicated as part of the exchange process.

Returns for Change of Mind

Our return policy is intended for products that are damaged or defective.

Returns based solely on change of mind, personal preference, or incorrect product selection are generally not accepted.

Incorrect Product Ordered by Customer

Customers are responsible for selecting the correct product before completing their order.

If you believe that you received a product different from the one you ordered, please contact Customer Care immediately so that we can investigate the issue.

Return Shipping Instructions

Customers should not independently ship a product back to SaffronShelf without first contacting Customer Care and receiving return instructions.

This helps us ensure that the return is correctly identified and processed.

Customer Responsibility

Customers are expected to provide accurate order information and cooperate with the return or exchange process.

Please retain relevant order information, product packaging, and photographs until your return or exchange request has been resolved.

Policy and Applicable Law

This Returns & Refunds Policy is intended to describe SaffronShelf's standard return and credit-note process.

Nothing in this policy is intended to exclude or limit any consumer right or protection that cannot legally be excluded or limited under applicable law.