Shipping Policy

Delivery Charges

Products purchased from SaffronShelf are delivered free of charge to the delivery address provided by the customer at the time of placing the order.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check the following information before completing your purchase:

• Customer name
• House or building number
• Street or locality
• City
• State
• Postal / PIN code
• Contact phone number

Change of Delivery Address

If you need to change the delivery address after placing your order, please contact our Customer Care Team as soon as possible.

We will review the status of your order and determine whether the requested change can be accommodated.

Order Shipment

Once your order has been processed and handed over for shipment, delivery will proceed to the address provided with the order, subject to applicable delivery conditions.

Shipping or delivery updates may be provided using the contact information supplied with your order.

Cancellation After Shipment

Orders may be cancelled before shipment, subject to the order status and applicable policies.

If you wish to cancel an order, please contact our Customer Care Team as soon as possible before the order is shipped.

Inspect Your Product at Delivery

Customers are requested to check the product carefully at the time of delivery.

Please look for visible signs of:

• Physical damage
• Broken or damaged components
• Visible defects
• Damage to packaging that may have affected the product

If you notice any damage or defect, please report it to our Customer Care Team immediately.

Damaged or Defective Product

If your product arrives damaged or defective, please contact us immediately after delivery.

Please email: info@saffronshelf.com

To help us review your concern, please include:

• Your order number
• Your name and contact details
• A description of the damage or defect
• Clear photographs of the product
• Photographs of the packaging, where applicable

Incorrect or Incomplete Address

Please ensure that the shipping address provided at checkout is complete and accurate.

An incorrect, incomplete, or undeliverable address may result in delivery delays or additional charges for address correction or re-shipment.

SaffronShelf may contact you if additional information is required to complete delivery.

Delivery Delays

While we work to facilitate timely delivery, delivery schedules may sometimes be affected by circumstances outside our reasonable control.

These may include carrier delays, weather conditions, transportation disruptions, public holidays, address issues, or other unforeseen circumstances.

If there is a significant delivery issue, please contact our Customer Care Team for assistance.

Delivery to the Provided Address

Delivery will be attempted to the address supplied by the customer during checkout or to an address subsequently approved by SaffronShelf.

Customers should ensure that someone is available to receive the order where required by the delivery process.

Re-shipment

If an order needs to be re-shipped because of a customer requested address change, incorrect address, or another customer-related delivery issue, additional shipping charges may apply.

Any applicable charges will be communicated to the customer before the re-shipment is arranged, where reasonably possible.

Delivery Support

If you have a question about the delivery of your order, please contact our Customer Care Team.

Please keep your order number available when contacting us so that we can assist you more efficiently.