Privacy Policy

Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with SaffronShelf, we may collect information that you provide directly to us.

This may include:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Account login information
• Order and purchase information
• Payment-related information
• Customer service communications
• Information you provide through forms, reviews, or enquiries

We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type, device information, pages viewed, and general website usage information.

How We Use Your Information

We may use the information we collect for legitimate business and operational purposes, including:

• Processing and fulfilling orders
• Processing payments
• Delivering products to you
• Providing customer support
• Responding to enquiries and requests
• Managing your customer account
• Improving our products, services, and website
• Communicating important information about your orders
• Preventing fraud and unauthorized activity
• Maintaining website security
• Complying with applicable legal obligations

Order and Payment Information

When you place an order, we collect information necessary to process and fulfil your purchase.

Payments may be processed through third-party payment providers. Payment information may be handled directly by the applicable payment provider in accordance with its privacy and security practices.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide and improve website functionality and understand how visitors use our website.

These technologies may help us:

• Remember preferences
• Keep products in your shopping cart
• Understand website traffic and usage
• Improve website performance
• Provide relevant website functionality
• Support marketing and analytics activities

Your browser may allow you to control or block certain cookies. Disabling cookies may affect some website functionality.

How We Share Information

We do not sell your personal information as a standalone product.

We may share relevant information with trusted service providers when necessary to operate our business and provide services to you.

These may include:

• Payment processing providers
• Shipping and delivery partners
• Technology and hosting providers
• Website analytics providers
• Marketing and advertising service providers
• Customer support providers
• Professional advisers and service providers

We may also disclose information where required by law, legal process, regulatory requirements, or to protect the rights, property, or safety of SaffronShelf, our customers, or others.

Third-Party Services

Our website may integrate with or rely upon third-party services, including payment processors, shipping providers, analytics platforms, advertising services, social media services, and other technology providers.

These third parties may collect or process information according to their own privacy policies and terms.

We encourage you to review the privacy policies of relevant third-party services when using their services.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing agreements.

When information is no longer required for these purposes, it may be deleted, anonymized, or securely disposed of, subject to applicable legal and business requirements.

Your Rights and Choices

Depending on applicable law, you may have certain rights regarding your personal information.

These may include the ability to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally applicable
• Withdraw certain consents where applicable
• Object to or restrict certain processing where applicable
• Request information regarding how your data is handled

Requests will be considered and handled in accordance with applicable law and may be subject to reasonable verification requirements.

Marketing Communications

Where permitted by law and where you have provided the appropriate consent, we may send information about products, offers, promotions, or other SaffronShelf updates.

You may unsubscribe from promotional communications by following the unsubscribe instructions included in the communication or by contacting us.

Please note that you may still receive essential transactional communications relating to your orders, account, or services.

Children's Privacy

Our website is intended for use by a general audience and is not specifically directed toward children.

We do not knowingly collect personal information from children in circumstances where applicable law requires parental consent.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation.

Links to Other Websites

Our website may contain links to websites or services operated by third parties.

These third-party websites have their own privacy policies and practices. SaffronShelf is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable legal requirements.

When we make changes, we will update the Last Updated date displayed at the top of this page.

We encourage you to periodically review this page for the latest information about our privacy practices.

Governing Law

This Privacy Policy shall be interpreted in accordance with applicable laws of India, subject to any rights or protections that cannot legally be excluded or limited.