Terms & Conditions

Acceptance of Terms

By accessing, browsing, or using the SaffronShelf website, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with any part of these terms, please do not use our website or place an order with us.

About SaffronShelf

SaffronShelf operates an ecommerce website through which customers can browse and purchase products offered through our online store.

Our registered business contact address is:

Eligibility to Use the Website

You may use the SaffronShelf website only if you are legally capable of entering into a binding agreement under applicable law.

If you are purchasing products on behalf of another person or organization, you confirm that you have the authority to do so.

Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and other information displayed on our website are accurate.

However, product colours and appearance may vary depending on your device, screen settings, lighting, photography, manufacturing variations, or other factors.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information when necessary.

Product Availability

Products displayed on the website are subject to availability.

We reserve the right to limit quantities, discontinue products, or modify product availability at any time.

If a product becomes unavailable after an order has been placed, we may contact you regarding the available options.

Pricing and Taxes

Prices displayed on SaffronShelf are subject to change without prior notice.

Applicable taxes, duties, or other charges, where required by law, may apply to your purchase.

We reserve the right to correct pricing errors or inaccuracies. If an order has been affected by a material pricing error, we may contact you before fulfilling the order.

Orders and Order Acceptance

When you place an order through our website, you are submitting a request to purchase the selected products.

An order confirmation does not necessarily constitute final acceptance of the order where further processing or verification is required.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases involving product availability, pricing errors, suspected fraud, or other operational issues.

Payment

Payment must be completed using the payment methods available during checkout.

Payments may be processed by third-party payment service providers. By completing a payment, you agree to comply with the applicable terms of the payment provider.

We are not responsible for interruptions or technical issues originating from a third-party payment provider, subject to applicable law.

Shipping and Delivery

Products are delivered free of charge to the shipping address provided when placing the order, subject to the applicable Shipping Policy.

Customers are responsible for providing a complete and accurate delivery address.

Any change to the delivery address may result in additional shipping charges.

Order Cancellation

Orders may be cancelled before shipment, subject to the status of the order and applicable policies.

Once an order has been shipped, it cannot be cancelled.

If you wish to request a cancellation, contact our Customer Care Team as soon as possible.

Damaged or Defective Products

Products may be eligible for return or exchange where the product received is damaged or defective, subject to review and approval.

Customers should report damage or defects immediately after receiving the product.

Photographs of the product and the damaged or defective area may be required to assess the issue.

Please contact: info@saffronshelf.com

Returns and Exchanges

Returns are generally accepted only for products that are damaged or defective, subject to our Return & Refund Policy.

Approved exchanges may be subject to the applicable shipping charges for the second shipment.

Please review our Return & Refund Policy for complete information about eligibility and procedures.

Credit Notes

For eligible approved returns, SaffronShelf may issue a credit note for the applicable amount in accordance with our Return & Refund Policy.

Credit notes may be used toward purchases from SaffronShelf within their applicable validity period.

Customer Responsibilities

When using our website, you agree to:

• Provide accurate and complete information when placing an order.
• Maintain the confidentiality of your account credentials, where applicable.
• Use the website only for lawful purposes.
• Not attempt to interfere with the operation or security of the website.
• Not use the website to engage in fraudulent, abusive, or unlawful activities.

Intellectual Property

Unless otherwise stated, the content displayed on the SaffronShelf website, including text, graphics, logos, photographs, designs, product descriptions, page layouts, and other materials, may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, transmit, sell, or commercially exploit website content without appropriate authorization.

Website Availability

We aim to keep the SaffronShelf website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

Website functionality may occasionally be affected by maintenance, technical issues, network problems, or circumstances outside our reasonable control.

Third-Party Links and Services

Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external resources.

These third-party services are governed by their own terms and privacy policies.

SaffronShelf is not responsible for the content, availability, policies, or practices of third-party websites, subject to applicable law.

Disclaimer

To the extent permitted by applicable law, the website and its content are provided for general ecommerce and informational purposes.

We make reasonable efforts to maintain accurate information but do not guarantee that every piece of information will always be complete, current, or error-free.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or protections that cannot legally be excluded or limited.

Limitation of Liability

To the maximum extent permitted by applicable law, SaffronShelf will not be responsible for indirect, incidental, special, consequential, or other losses arising from your use of the website or purchase of products, except where such limitation is prohibited by law.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited.

Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, violation of these Terms & Conditions, or infringement of the rights of SaffronShelf or another party.

Privacy

Your use of the SaffronShelf website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, website, products, services, or applicable legal requirements.

Updated terms will be published on this page and the Last Updated date will be revised.

Your continued use of the website after updated terms are published may be subject to the revised terms, to the extent permitted by applicable law.

Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India, subject to any mandatory consumer protections or other rights that cannot legally be excluded.

Any dispute shall be handled in accordance with applicable law and the jurisdictional requirements applicable to the parties and transaction.

Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Entire Agreement

These Terms & Conditions, together with the applicable policies referenced on our website, constitute the terms governing your use of SaffronShelf and your purchases through our website, subject to applicable law.